Privacy Policy

Sophia Healing Centre

Last updated: February 2026

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1. Who we are

Sophia Healing Centre (“we”, “us”, “our”) is a New Zealand–based Primary Health Care practice providing specialised general practice, integrative, and specialist medical services locally and internationally. This policy explains how we collect, use, store, and protect personal and health information when you use our services, visit our website, or communicate with us.

2. The information we collect

  • Identity and contact details

  •       Name, date of birth, NHI number or identifiers

  •       Address, phone number, email

  •       Emergency contacts or next of kin

  • Administrative and billing information

  •       Appointment history

  •       Invoices and payments

  •       ACC or insurance information

  •       Limited payment details (full card details processed only by secure payment providers)

  • Health and clinical information (sensitive)

  •       Medical history and consultation notes

  •       Diagnoses and examination findings

  •       Laboratory or imaging results

  •       Prescriptions and medication history

  •       Treatment plans, referrals, specialist correspondence

  • Technical and usage information

  •       IP address, device and browser type

  •       Website usage analytics and cookies

3. How we collect information

  •       Directly from you via forms, consultations, or communications

  •       Automatically through website technologies and cookies

  •       From other healthcare providers, laboratories, hospitals, or insurers where authorised

4. Why we use your information

  •       Provide safe and effective medical care

  •       Maintain accurate clinical records

  •       Manage appointments and billing

  •       Improve our services and systems

  •       Meet legal and regulatory obligations

5. When we share your information

We do not sell personal or health information. We may share information only where necessary:

  •       With laboratories, specialists, pharmacists, or hospitals involved in your care

  •       With secure service providers supporting our systems

  •       Where required by law or to prevent serious harm

  •       With ACC or insurers where relevant

6. Cookies and similar technologies

Our website uses cookies to improve functionality and analyse usage. You can manage cookies through your browser settings.

7. International transfers

Information may be processed outside New Zealand when using reputable cloud or service providers. We take reasonable steps to ensure equivalent protections.

8. How we protect and retain information

  •       Secure hosting and encryption

  •       Restricted access controls

  •       Staff confidentiality obligations and training

  •       Retention only as long as required by clinical and legal obligations

9. Your rights

You may request access to or correction of your personal information. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

10. Marketing choices

  •       You may unsubscribe from marketing emails at any time

  •       Essential service communications cannot be opted out of

11. Children and young people

We provide healthcare services to patients of all ages and handle children’s information in accordance with guardianship and consent laws.

12. Notifiable privacy breaches

If a privacy breach is likely to cause serious harm, we will assess and contain it and notify affected individuals and the Privacy Commissioner as required.

13. Changes to this Policy

We may update this policy from time to time. The ‘Last updated’ date will reflect changes.

14. Contact us

Sophia Healing Centre – Privacy Officer

Email: richard@sophiahealingcentre.co.nz

Website: www.sophiahealingcentre.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.